At Soundlabs, we stand by the premium quality of our digital products.
However, due to the non-returnable nature of downloadable content, refunds are handled on a case-by-case basis.
⚠️ Issues with Your Order?
If you’ve encountered a technical issue or the product isn’t working as described, please contact us within 7 days of purchase at info@soundlabs.studio. We’re happy to review and issue a refund or store credit if the product is proven to be faulty or not as advertised.
🔄 When Refunds Are Not Eligible:
We’re unable to offer refunds in the following situations:
○ You’ve changed your mind or no longer need the product
○ You’ve found an alternative product elsewhere
○ Your system (hardware/software) is incompatible
○ You’re unable to use the product due to lack of technical knowledge
○ You’re using cracked or pirated software
If our system shows that a product has been downloaded (e.g. you clicked the link in your email), we cannot issue a refund unless a fault is proven.
✅ Before You Buy, Please Note:
Please carefully read each product description, check the software compatibility, and confirm any required plugins, DAWs, or system specs.
All this info is listed clearly on every product page.
Soundlabs does not offer refunds for items that require specific software to use.
The customer is responsible for ensuring they meet the requirements before purchase.
If you’re unsure about anything, don’t hesitate to reach out before you buy. We’re here to help:
📩 support@soundlabs.io
Best,
The SoundLabs Team
